Terms of Service & SLA
Last updated: November 2026 • Governing legal agreement between Customer and Digital Elites (Alfi Digital Service LLC).
1Acceptance of Enterprise Terms
By provisioning, accessing, or subscribing to Digital Elites platforms—including the Employee Training Management System (ETMS) accessible at training.digitalselites.com, custom dedicated subdomains, Desktop applications, or Android client binaries—the subscribing organization (“Customer”) agrees to be bound by these Terms of Service.
2Data Ownership & Tenant Sovereignty
Digital Elites strictly enforces absolute data isolation. Customers retain 100% intellectual property, employee records, certification logs, and corporate identity data uploaded to their tenant instance.
- Customer data is never mined, shared with third parties, or used to train public machine learning models.
- Customers may export full encrypted PostgreSQL backups or request complete cryptographic erasure upon contract termination.
- Self-hosted/VPS deployments run within the customer's chosen infrastructure perimeter.
3Service Level Agreement (SLA) & Uptime
Digital Elites guarantees high-availability infrastructure for cloud-hosted and managed VPS tenants:
4Hardware Binding & Security Compliance
ETMS enforces biometric/hardware cryptographic device binding to eliminate employee credential sharing and impersonation in mandatory industrial training. Tampering with cryptographic tokens, reverse-engineering client binaries, or attempting to bypass Dev Admin step-up controls constitutes a material breach of this license.
5Governing Entity & Contact
Digital Elites is owned and operated by Alfi Digital Service LLC. For legal notices, Enterprise SLA inquiries, or custom Master Services Agreements (MSA), contact our corporate legal desk at: